Applications are processed automatically around the clock. Technical support is available Monday through Friday from 09:00 to 18:00 GMT + 2. Consultations on issues received outside of business hours will be provided as quickly as possible.
Exchange rates/Commission are updated regularly and are available on the transaction section.
Conducting Exchange Transactions
1. Buying Bitcoin. Terms of processing payments and sending Bitcoin
Payments from Visa / Mastercard are processed on the side of the payment system in real time. After receiving a notification about the success of the client's payment, the system initiates sending coins to the address specified by the client in automatic mode. The timing of Bitcoin crediting to the client's address depends on the load on the Bitcoin network.
As a rule, confirmation after payment comes instantly. In some cases, there may be delays on the side of the payment system or bank.
If the payment was made 30 minutes after the registration of the exchange request and the transition to the payment page, the amount payable may be revised relative to the current course at the time of payment.
2. Selling crypto Terms of crediting to your details after the exchange
If the client sends crypto the transaction rate and the amount to be paid are calculated on the second confirmation in the Bitcoin network. After fixing the rate, the payment is initiated by the system automatically according to the payment details specified by the client.
Payments are made to Visa / Mastercard in hryvnia (UAH) issued by Ukrainian banks. The limit on one payment card is 15 thousand UAH per day.
Our primary payment method is wire transfer and it takes 3-5 working days Nigerian bank payment is same day.
The term for crediting (Ukrainian Bank cards), as a rule, is from one to 15 minutes, depending on the card issuing bank, but there may be delays of up to three banking days.
We pay to paypal wallet also.
If during the confirmation time the rate has grown and the amount payable exceeds the established limit for one operation, the system will send several payments in multiples of the established limit.
3. Selling Bitcoin. Error sending payment
When sending a payment, the system may receive a refusal, about which the client will be notified on the status page of his exchange. Possible reasons:
- Payment system malfunction
- The client specified incorrect details
- Refusal to transfer from the issuing bank
Applications with this status are processed by the operator during working hours.
All questions about the transfer time can be asked by contacting the support service in a way convenient for you. use the support system and raise a ticket
If it is impossible to send money to the client or transfer it in another possible way through no fault of the service, the Bitcoin amount will be returned to the client minus the sending commission.
4. Buying Bitcoin. Payment with stolen cards
In case of suspicion of using stolen card data, the service reserves the right to suspend the sending of Bitcoin until the situation is clarified.
5. Regulations for solving problem situations
All problem situations are resolved at the "Support System" To solve your problem, be sure to indicate the application number, describe the problem in detail, and if necessary, indicate the new details immediately. Terms of consideration of an appeal by mail - up to three working days.
6. Verifying the user's identity
In order to combat money laundering, you must verify your account
Unverified accounts can not carryout any crypto transaction but can receive payment.
Below describes how to verify your Inflowchain account to lift such restriction, documents required, how to send your documents and what usually causes the verification delay. This is to prevent fraud and money laundering. It consists of Identity and Residential address verification.
This must be a Government Issued Identity Card. Only the following forms of identity are accepted, any of below is accepted.
- i. International Passport
- ii. Driver Licence
- iii. National ID card
- iv. Permanent Voters card (Note that temporary voters card will not accepted and your account verification will not be completed).
NOTICE: Expired ID is also not accepted!
This document is required to verify customer's address. Proof of address accepted are:
i. Bank Statement
ii Address Card
NOTICE: Only Bank Statement issued within the last 3 months is accepted as a proof of address. We do not accept Electronic bank statement generated online. Get a hard copy from the bank directly for this purpose.
IMPORTANT NOTICE: All documents must be clear enough to see without magnification and they must be in image file formats only (jpg, jpeg, and png). We do not accept encrypted or password protected documents.
HOW TO SEND YOUR DOCUMENTS FOR VERIFICATION
Login to your Inflowchain account and navigate to Verification Center (Login >> My Account >>) you will see a prompt to Verify your your account.
7. Force majeure
A deviation from the procedure for performing operations is possible in case of situations that have arisen through no fault of the service. Most operations involve a third party (banks, payment systems), and in case of problems on the intermediary's side (inoperability of the site, API, technical work, loss of transfer within the payment system, etc.), time for elimination is added to the terms of the regulation problems on the side of the intermediary service.
8. Payment Method
(i). Wire Transfers (3-5working days, same if Nigerian bank).
(ii). Credit Card (Ukrainian Bank Cards)
9. Sending And Receiving Payments
you're responsible to any transaction that occurs on your account therefore you must never share your account details with any third-party not even InflowChain staffs through the support center.
you can only report transactions on InflowChain Within 24hours of the transaction,
you must make sure to check carefully the details of the users you are sending payment to if correct before proceeding,
You can send to InflowChain users and receive payments or crypto currencies from inflowchain users,
You can request to send out your crypto currency to external wallets by requesting crypto withdrawal to external crypto wallet,
You can buy and sell crypto currencies on InflowChain, fund your wallet for easy buy,
You can save your crypto currencies or funds on InflowChain platform without being charged for saving or any tax,
charges applies to all transactions on InflowChain,
we will update this regulation and amend it from time to time do ensure to check in here atleast once a month.